You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. To save attachments, please click the link as shown below. Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to add attachments to your post. If you've run it before it may not and you may need to select it manually.įinally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. The first time the tool is run, it also makes another log (Addition.txt).
Please attach or copy and paste it to your reply. It will make a log (FRST.txt) in the same directory the tool is run. When the tool opens click Yes to the disclaimer. You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run it. Note: You need to run the version compatible with your system.
Please download the Farbar Recovery Scan Tool here and save it to your desktop. Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.
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